Giving You Peace of Mind
When you buy a product from BioSeptic, we want you to feel completely satisfied with the entire process, from the initial consultation to providing on-going support after installation. Our business thrives on happy customers recommending BioSeptic to their friends, so if you’re not happy, we’re not happy. That’s why we offer both on-going servicing for your waste water treatment system and a comprehensive warranty, so that you can buy in complete confidence. Below is a brief outline of your rights and our responsibilities in relation to any BioSeptic product you purchase from us.
BioSeptic’s waste water treatment systems are manufactured to the highest standards, using locally sourced materials and expertise. Therefore you can expect your product to have a long life ahead. However, some vital parts will naturally require maintenance over the years. For your peace of mind, we offer the following warranties:
- A 30-year warranty for the concrete tanks and internal concrete chambers in your system
- A 5-year warranty for the internal pipe work in your system
- A 12-month warranty for the system’s pump and blower components
We offer an initial 12-month warranty for the pumps and blower, but we are happy to extend this agreement for an additional 12 months when you renew your service agreement with us for a second year. That way, you don’t have to worry about the system breaking down. Simply give us a call and we’ll sort any problems out expertly and efficiently.
Who can access this warranty?
Any customer of BioSeptic who has purchased a waste water treatment system automatically benefits from this agreement.
The warranty is conditional upon a continuous service agreement being maintained with BioSeptic Pty. Ltd. This is to make sure that we can keep your system operating correctly.